Shop Information

General Shipping Information

Shipping is currently only offered to locations within Australia.

The default shipping option for most products is Australia Post standard shipping with tracking.

If you require express shipping instead, please use the Contact form to request this before ordering and a custom order will be set up for you. (Apologies that I am not able to automatically offer an express shipping option at the checkout - it is a limitation of this sales platform).

For individual greeting cards, the default shipping option is without tracking as the tracked option would cost more than the card itself (!) This means that these individual cards will be sent as regular letters, but a Priority Label will be attached so they reach you a little sooner than 'snail mail'. Refunds will not be made for lost items. 
If you purchase a set of 4 greeting cards, these are sent with tracking.

Postage costs include a minor packaging/handling fee.

If you are purchasing more than one item, depending on the items you purchase together, the postage costs calculated at the checkout may be more than the actual postage cost + the packaging/handling fee.  I will refund this (unintended) over-charge to you.

Processing

All items in stock are usually dispatched within 1-3 days of payment being received.

If your item(s) are being sent with tracking, I will send tracking information to you when they are on their way.

Art Prints - Other Information

All prints are sold unframed, but they fit easily into standard, store-bought frames.

Copyright

All images and designs in this shop and the accompanying website (blumengarten.com.au) are the intellectual property of Doris Jurzak ('the artist') and are protected by copyright. Copyright and reproduction rights remain with the artist and are not transferred upon the purchase of any item from this shop. It is illegal to copy or use any of the images or designs without consent from the artist. If you would like to use any of the images, please request permission via email.

Colour

Care has been taken to display the product colours as accurately as possible. Your monitor's display of the product colours may not be accurate, due to differences between individual monitor capabilities and settings.

Pricing

All prices are in Australian Dollars (AUD). Payment is taken at the time of placing your order. In the event that your order cannot be fulfilled, payment will be returned in full.

Blumengarten is not registered for Goods and Services Tax (GST) in Australia and accordingly, no GST is included in the prices.

Customer Queries and Assistance

Please email via the contact form if you have any questions about products in the Blumengarten shop or the status of your order.

Refunds

Blumengarten strives to produce products of the highest quality to ensure customer satisfaction and also packages its items to ensure they are well-protected for their trip to their new home. Refunds will not be made for postal damage or lost items. 

Refunds will not be made for change of mind. If you receive a product in good condition, a return cannot be arranged as a result of not liking the product.

Blumengarten will refund the purchase price of an item if the product is faulty or not as described. To obtain a refund in this case, please email via the contact form within 14 calendar days of receipt. Arrangements will then be made for you to return the goods (at your cost) with proof of purchase. After receipt of the returned goods by Blumengarten and inspection, a refund of the purchase price (excluding shipping costs on the purchase) will be made.